Dealing with Difficult People
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Dealing with Difficult People Training Material

Conflict Resolution: Dealing with Difficult People Training Material is designed to develop a strong understanding of how to find common ground with people and resolving conflict with individuals or groups. Train your employees how to define conflict, the benefits of confronting and preventing problems, building focus with a three-step conflict resolution model and how to perform self-assessments.

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Seeing is Believing This sample manual to teach Dealing with Difficult People is in MS Word format.

About Dealing with Difficult People Training Material

Dealing with Difficult People is something that everyone has endured at some point in their life.

  • The kid in grade school who threw fits to get what they wanted
  • The person in high school or college who challenged everyone’s thoughts and ideas
  • Those experts who point out all the problems, but offer no solutions.
  • People who think they can do it better, but won’t step up.
  • Negative people

People should understand that everyone is different. We have different thought processes, values, cultural beliefs, education levels and many more complex differences which make us all unique. Conflict Resolution – Dealing with difficult people, will help teach your organization how to start getting along in the workplace!

With Conflict Resolution you don’t have to like everyone; you just have to get along!

During a career, you may work with the same people for decades. Some are easy to deal with, other people are difficult. Everyone needs to learn communication strategies to help the relationship flourish, or, at least, be tolerated.

Find Employees’ Strengths

Every person has a skill set to utilize. When employees feel they are underutilized, or assigned a task which they are set up to fail, conflict will arise.

Afraid of Change and Failure?

People are afraid of change and failure. This ignites a push-back in most people to rebel, causing many conflicting situations. This is easily fixed. Don’t put your employees in that situation! Train your employees conflict resolution strategies to increase motivation, communication and creating high-performance teams.


To prevent conflicts due to difficult people, organizations can take a proactive approach to improving communications, empowering relationships, and eliminating negative attitudes, by exemplifying professionalism in the workplace.

If you are a difficult person, stop criticizing from the sidelines. Grab a jersey and join the team!

Velsoft Training Material is designed so trainers and HR managers can focus on training and workplace development. Our content is completely customizable to meet the needs of any organization. Simply rebrand with your logo, add your personality and deliver.

Start Resolving Conflict Today!

Get the Human Resources Training Bundle, offer as eLearning or create a blended-learning solution to maximize your budget!


Want to see the topics you will cover in this course? Check out the Conflict Resolution – Dealing with Difficult People Courseware outline.