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Customizable SoftSkills Courseware for

Conflict Resolution: Dealing with Difficult People

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Training materials for Conflict Resolution: Dealing with Difficult People

Edward Deming, the father of quality management, has said that people can face almost any problem except the problem of people. They can work long hours, face declining business, even the loss of a job, but they can't deal with the difficult people in their lives. This workshop will help the participant identify some of the ways they may be contributing to these problems and give them some strategies they can adopt, at work and in their personal life.

Highlights of what participants will learn:

  • Recognize how their own attitudes and actions impact on others;
  • Find new and effective techniques for managing negative emotions;
  • Develop coping strategies for dealing with difficult people and difficult situations;
  • Identify those times when they have the right to walk away from a difficult situation;
  • Learn some techniques for managing and dealing with anger.

 

Learn more... Course Outline

What you Actually Receive with Conflict Resolution: Dealing with Difficult People

Conflict Resolution: Dealing with Difficult People, like each course title in the Velsoft suite of customizable courseware titles, comes complete with teaching resources that include detailed Instructor Guides, Student Manuals, Quick Reference Guides, Icebreakers & Activities, Lesson Plans, pre-made PowerPoint slides, and more.

  • Instructor Guides
  • Student Training Manuals
  • Lesson Plans
  • Quick Reference Guides
  • Ice Breakers & Activities
  • Pre-Assignments
  • PowerPoint Slides

  • Conflict Resolution: Dealing with Difficult People Course Outline

  • Introduction and Course Overview

    You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

  • Reciprocal Relationships

    This lecture will examine the idea that, in a relationship with another person, our expectations are likely to be a self-fulfilling prophecy.

  • Dealing with Change

    During this session, participants will examine change through a panel discussion and small group work.

  • The Agreement Frame

    Anthony Robbins, and many other communicators, suggests we become skillful at using what he calls The Agreement Frame. This session will explore this idea and practice applying it.

  • The Ten Commandments of Change

    Sam Deep and Lyle Sussman suggest there are ten commandments associated with change. Participants will look at these commandments and see how they can be applied.

  • Preventing Problems

    There are several key ways that we can prevent problems from occurring. These methods will be examined in a lecture and in small group work.

  • Dealing with Problems

    Participants will work in small groups to explore eight ways of dealing with problems.

  • Causes of Difficult Behavior

    This lecture will look at the four fears that everyone has and how we can cope with them.

  • The Five-Step Process

    During this session, we will look at a five-step process that can help participants resolve conflict.

  • Changing Yourself

    Earlier we discussed how our attitudes and actions impact others. In this session, we will take a deeper look at how negative attitudes can cause negative interactions, and what we can do to turn those attitudes around.

  • Why Don't People Do What They Are Supposed To?

    There are a million possible answers to this question, but we will discuss the ten most common reasons.

  • Managing Anger

    This session will share some techniques others have used to manage their anger. Participants will be encouraged to share their own experiences and techniques.

  • De-Stress Options You Can Use Right Now!

    To conclude the day, we will look at five techniques participants can use to unwind. We will also share a list of coping thoughts.

  • Workshop Wrap-Up

    At the end of the day, students will have an opportunity to ask questions and fill out an action plan.